Privacy Policy

Last Updated: April 29, 2026

At OnlineLiveSupport ("OLS", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our platform, and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

This Privacy Policy aims to give you information on how OnlineLiveSupport collects and processes your personal data through your use of this website and our CRM platform, including any data you may provide through our service.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform.
• Usage Data includes information about how you use our website, products and services.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Data Security & End-to-End Encryption

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All WhatsApp communication processed via the Official Meta WABA API or connected QR devices benefits from robust encryption standards.

5. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at [email protected].