Collect, handle, assign and
answer all of the inquiries coming via Facebook Messenger with a single inbox.
Increase your conversions and improve your sales, support and marketing on the World’s most famous social media platform holding 2.7 Billions customers.
Join the 1,000+ companies using onlinelivesupport
Why Choose Us
Enhance your sales, support and conversions
Increase your organic engagement and sales with Online Live Support unique features.
All channels into Single view Inbox
Improve efficiency and performance by using a single interface across multiple channels and teams, powered with business rules such as internal notes, quick and automated replies, ticket status and so on..
No Code Chatbot
Create a chatbot (without having knowledge in programming or code) & answer basic queries and map your customer engagement journey with a flow builder to include drip campaigns & abandoned cart texts.
Broadcast personalized messages
Send Broadcast and personalized messages to your customers in a single click. Let them feel that you know them.
Zero touch support with quick replies
Create and save FAQs as cannel responses and access them by using short key “/“ command in editor and faster the conversation.
Automate conversations and workflows
Automatically segment and label clients and send targeted messages based on their behavior.
API Support & easy webhook
Developer’s friendly and easy to use. Receive and send messages using HTTP requests.
One Messaging support for Marketing, Sales,
Support & Engineering
Marketing Messaging
Broadcasts may be used to target certain interests, drip campaigns can be used to enrol new contacts, and APIs can be used to activate event-based promotions.
Conversational
Sales
Increase sales visibility, auto-qualify prospects, and link with your CRM by trading in personal messengers for corporate accounts.
Conversational Support
Use automated messaging to identify client concerns, then route them to the appropriate agents based on their ability, function, language, shift, and other factors.
Transactional Notifications
Send massive notifications from the platform, such as emergency broadcasts or outage warnings, or trigger them through API.
48%
more qualified leads
30%
better customer satisfication (CSAT)
30%
increase in repeat purchases
2x
more conversions
Facebook Benefits for your Businesses
Facebook stands out as one of the most important communication channels for businesses. Here’s why
Higher Response rate
Brand Recall
Better Read Ratio
Rich Messaging
Customer Preference
High Open Rates
Integrate with your favorite Apps
Integrate with your favorite app and enhance your customers communication and business
What Our Customers Say!
Frequently Asked Questions (FAQ's)
How can I connect Facebook Messenger to the website?
You can connect Facebook Messenger with your website through your OnlineLiveSupport account. To integrate Facebook Messenger, you have to create the channel first from your OnlineLiveSupport Dashboard and connect your facebook page.
Can Facebook Messenger chats be managed by different members of my team?
Yes, you can connect your Facebook Messenger with OnlineLiveSupport to manage chats from a multi-user shared inbox interface. Once you have created your OnlineLiveSupport account and connected your Facebook account to the platform, you can invite your team members or agents to work in the same dashboard, manage messages for sales, support and marketing.
How to use Facebook Messenger to increase your company sales?
If you already decided to increase your sales through Facebook Messenger, then its right time to integrate the Facebook Messenger channel to your website.
Here are the quick steps:
● Create a bot: Deploy no code chatbots to ensure every conversations get a prompt response within seconds, even if it is out of business hours.
● Manage chats: You can manage your chats via OnlineLiveSupport dashboard, put statuses, labels etc. Use private notes to mention and notify to your team members when you need their help in a conversation