Collect, handle, assign and answer all of the inquiries coming via Instagram Direct Messages.
Increase your conversions and improve your sales, support and marketing on the World’s most powerful social media platform holding 1.21 Billions customers. Recently, it has become a more important place for eCommerce businesses to promote and sell their products.
Join the 1,000+ companies using onlinelivesupport
Why Choose Us
Enhance your sales, support and conversions
Increase your organic engagement and sales with Online Live Support unique features.
All channels into Single view Inbox
Improve efficiency and performance by using a single interface across multiple channels and teams, powered with business rules such as internal notes, quick and automated replies, ticket status and so on..
No Code Chatbot
Create a chatbot (without having knowledge in programming or code) & answer basic queries and map your customer engagement journey with a flow builder to include drip campaigns & abandoned cart texts.
Broadcast personalized messages
Send Broadcast and personalized messages to your customers in a single click. Let them feel that you know them.
Zero touch support with quick replies
Create and save FAQs as cannel responses and access them by using short key “/“ command in editor and faster the conversation.
Automate conversations and workflows
Automatically segment and label clients and send targeted messages based on their behavior.
API Support & easy webhook
Developer’s friendly and easy to use. Receive and send messages using HTTP requests.
One Messaging support for Marketing, Sales,
Support & Engineering
Marketing Messaging
Broadcasts may be used to target certain interests, drip campaigns can be used to enrol new contacts, and APIs can be used to activate event-based promotions.
Conversational
Sales
Increase sales visibility, auto-qualify prospects, and link with your CRM by trading in personal messengers for corporate accounts.
Conversational Support
Use automated messaging to identify client concerns, then route them to the appropriate agents based on their ability, function, language, shift, and other factors.
Transactional Notifications
Send massive notifications from the platform, such as emergency broadcasts or outage warnings, or trigger them through API.
48%
more qualified leads
30%
better customer satisfication (CSAT)
30%
increase in repeat purchases
2x
more conversions
Integrate with your favorite Apps
Integrate with your favorite app and enhance your customers communication and business
What Our Customers Say!
Frequently Asked Questions (FAQ's)
How can I connect Instagram Messenger to the website?
Live Chat is a chat widget to enable you and your website customers to chat in real time, you can set quick replies for FAQs and chatbots for replying messages during off-business hours. This will provide 24/7 support to your customers and boost sales at the same time.
Can Instagram Messenger chats be managed by different members of my team?
Yes, you can connect your Instagram Messenger with OnlineLiveSupport to manage chats from a multi-user shared inbox interface. Once you have created your OnlineLiveSupport account and connected your Instagram account to the platform, you can invite your team members or agents to work in the same dashboard, manage messages for sales, support and marketing.
How to use Instagram Messenger to increase your company sales?
If you already decided to increase your sales through Instagram Messenger, then its right time to integrate the Instagram Messenger channel to your website.
Here are the quick steps:
● Create a bot: Deploy no code chatbots to ensure every conversations get a prompt response within seconds, even if it is out of business hours.
● Manage chats: can manage your chats via OnlineLiveSupport dashboard, put statuses, labels etc. Use private notes to mention and notify to your team members when you need their help in a conversation.